Internal IT teams are being overloaded with tech challenges. In fact, according to CompTIA, 60% of SMBs report feeling “overwhelmed” by the pace of technology change. With increasing tech complexity, rising security concerns, and steadily growing costs, hiring IT professionals has come into question for many small- to mid-sized business owners in Longview and Tyler, Texas.
Many of these businesses are now considering upgrading their current IT infrastructure. The average small business experiences 14 hours of IT-related downtime annually, costing over $10,000 per incident, which is a burden many SMBs simply can’t afford to carry.
The Growing Problem: IT Fatigue Is Real
Many businesses in East Texas are facing challenges. In rural and semi-urban areas such as Longview and Tyler, this often includes hiring shortages, high turnover, and employee burnout. While companies are attempting to address these concerns, employee engagement and company productivity have been drastically affected. As a result, many companies are undergoing “IT fatigue.” Internal IT teams are scrambling to stay on schedule; many are finding themselves under-resourced and stuck in a cycle of constant firefighting and outdated software.
A research study issued by the Ponemon Institute found that companies that proactively manage IT with outsourced support report 50% fewer cybersecurity incidents than those with reactive, in-house models. Additionally, outsourced IT can help resolve “IT fatigue” by resolving stagnant underperformance. In fact, outsourced IT providers resolve support tickets 36% faster on average than internal teams due to specialized tools and staff.
The Hidden Costs of In-House IT
Internal IT teams often embody additional difficulties for small to midsize businesses. Hiring an IT team involves more than just salaries; it also requires covering benefits, training, certifications, and equipment costs. When you manage IT in-house, you’re not just paying for support; you’re also carrying the hidden costs of risk and distraction. Every hour handling tech in house is another hour leaders can get pulled away from focusing on customers, revenue, and company growth. Diverting any efforts away from profit-generating activities is simply a luxury many small- to mid-sized businesses cannot afford.
Why East Texas Businesses Are Turning to Outsourced IT Support
The benefits various Longview, Tyler, and Dallas businesses are enjoying by turning their attention towards outsourced IT are plentiful. Outsourcing can provide proactive monitoring, 24/7 support, and access to experienced IT professionals without the hassle of curating an entire department and team. Outsourcing business technology in Dallas and East Texas has become increasingly popular, with more SMBs in the area embracing hiring MSPs to manage their IT processes. As a result, interest from companies across East Texas is steadily increasing. It’s not just Dallas enterprises making the switch. Right here in Longview and Tyler, we’re seeing more SMBs choosing managed IT providers like TruePoint Systems to support daily operations and reduce downtime.
What TruePoint Offers
TruePoint Systems, proudly based in Longview, right here in East Texas, has been providing IT support for over 20 years. In addition to the main headquarters, TruePoint also has offices in Tyler and Dallas, Texas. At TruePoint, our local presence allows us to provide fast and personalized solutions with an emphasis on commitment to the community. Our local presence ensures a deep understanding of the challenges and obstacles most businesses in this area face. Choosing TruePoint means partnering with a team that is not only technically equipped but also invested in the betterment and success of the community. TruePoint tailors their IT and business technology solutions to fit the needs of the MSBs we consider ‘our neighbors’ and not just local businesses. From managed IT services and cybersecurity to network infrastructure and cloud solutions, TruePoint offers global standards with local care.
Take a new direction with TruePoint Systems and discover a team with responsive support and a key understanding of the local East Texas business environment. Feel free to reach out to TruePoint’s offices by phone or simply stop by our offices to discuss your information technology needs in person.
