Medical device security requires specialized approach: network segmentation isolating medical devices on separate VLANs with strict firewall rules, monitoring for anomalous device behavior without disrupting clinical function, patch management coordinated with manufacturers and clinical schedules, and vulnerability assessments of device firmware. Many medical devices cannot have traditional security software installed, so network-level protections become critical. Our cybersecurity expertise includes specialized medical device security protocols.

We support all major EHR platforms including Epic, Cerner, Allscripts, Athenahealth, eClinicalWorks, NextGen, Practice Fusion, and specialty-specific systems. Our team has experience with on-premises EHR deployments, cloud-hosted implementations, and hybrid architectures. We handle EHR optimization, integration with practice management systems, interface engine management, and clinical workflow customization. Managed IT services for healthcare include comprehensive EHR support and optimization.

TruePoint Systems signs HIPAA Business Associate Agreements with all healthcare clients, documenting our obligations as business associate with access to PHI. Our BAA specifies: permitted and required uses of PHI, implementation of appropriate safeguards, breach and security incident reporting procedures, subcontractor agreements, and termination provisions. We also help you manage BAAs with YOUR vendors — identifying which vendors require BAAs, obtaining missing agreements, and maintaining BAA repository with renewal tracking.

HIPAA-compliant telehealth platforms include: Zoom for Healthcare, Doxy.me, VSee, Doximity, Microsoft Teams for Healthcare, and vendor-specific platforms from EHR providers. Critical requirements: vendor signs Business Associate Agreement, end-to-end encryption for video sessions, access controls limiting who can join sessions, audit logging of session access, and secure storage if sessions are recorded. Consumer platforms (regular Zoom, FaceTime, Skype) are NOT HIPAA-compliant. We help healthcare organizations select, implement, and manage compliant telehealth solutions.

Healthcare IT requires surgical precision: we schedule maintenance during documented downtime windows (typically overnight or weekends), implement changes in phases testing thoroughly between stages, maintain parallel systems during transitions allowing rollback if issues arise, coordinate with clinical leadership to avoid high-census periods or critical procedures, and staff appropriately to resolve issues rapidly if problems occur. Our 20+ years serving healthcare organizations taught us to prioritize patient care continuity above all else. We never compromise clinical operations for IT convenience.

Yes. We provide comprehensive audit preparation including documentation review and organization, evidence collection for all required safeguards, mock interviews preparing staff for auditor questions, gap remediation addressing any remaining weaknesses, and coordination with legal counsel during audit process. Organizations maintaining ongoing compliance through our services typically have all required documentation current and organized, making audit preparation straightforward rather than scrambling to assemble evidence. Our compliance expertise ensures audit readiness.